Returns & Refund
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
- Gift cards
- Online Events
- Plants or products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Plant care products such as potting mix and fertilizer that have been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Subtropical Exotics 69 Currey Road, Wongawallan Qld 4210.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Subtropical Exotics 69 Currey Road, Wongawallan Qld 4210
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Monstera deliciosa small form 'Borsigiana Variegata'
Mass planted on the 'Living Wall of Aroids' growing in high humidity with advanced root system securing roots the felt wall.
Humidity is controlled by digital sensors measuring both light intensity and air temperature and adjusts the fogging rate as these environmental factors vary.
Organic based liquid fertilisers, inoculant and a wide range of minerals and trace elements, are applied via a fertigation system to ensure development and spatial distribution of aerial roots of maturing Monstera deliciosa small form 'Borsigiana Variegata' growing on the Living Wall of Aroids.
Variegation is a result of natural genetic mutation, a Chimera, affecting chlorophyll production, stoping some of the cells from naturally producing chlorophyll, which is what makes creates variegation.
Every leaf of a variegated Monstera will unfurl with a new varied and delightful pattern
Variegated can vary extensively from marbeling, dramatic sectional variegation or even the coveted ‘half-block’ variegation!
Variegation is unique to the plant, from speckles, marbling to completely white leaves.
Because variegation in Monsteras is due to a genetic mutation, it is also a relatively unstable trait, and the Monstera can often revert with stem cuttings.
Only the most highly variegated stem cutting are propagated to ensure genetic mutation is maintained
Araceae - Part of our continuing education program.
Following our successful program with our Living Wall of Aroids and Araceae Cloud Forest, we are sharing some of our experiences with Enthusiasts and Collectors.